Thank you for shopping with Real Growers!
If you’re not entirely satisfied with your purchase, we’re here to help.
Refunds
If your product arrives damaged, opened, or expired, we will gladly refund your purchase or replace your order.
To qualify for a refund:
1. Refund requests must be made within 30 Days of purchase.
2. Take a picture of your damaged package and email it – with your order invoice – to scott@realgrowers(dot)com
3. Your item must be unused and returned in the same condition that you received it.
4. Your item must be returned in the original packaging.
5. Your item must include the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you feel your product was defective, and want a refund, please contact us and we’ll reach out to you personally. Contact us at scott@realgrowers(dot)com
We handle defective product refund requests on a case-by-case basis.
If we feel that your product was defective, we may be able to refund your purchase.
NOTE: Products MUST be used as recommended. Improper use of Real Growers products will not qualify for a refund.
Be sure to include Before and After pics of your plants for us to look over.
If no Before and After pics are included, it makes it imposible for us to decide of a product was defective and will limit our ability to honor a refund.
If you want help with how to properly use our products, feel free to reach out. We’re here to help.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If needed, the cost of return shipping can be deducted from your refund. Contact us if you have any questions on how to return your order.